For all Yogis:
Our intention is to create a safe and healing space for all our students and clients with every class and service we offer. To do this we have outlined a few rules to adhere to:
When you arrive to the facility, please check in at the front desk where the yoga instructor will be waiting to sign you in on the Ipad. From there, they will direct you to the yoga room where you can get your self ready for the class.
When walking through the halls please be considerate that there are other patrons at the facility undergoing different services and treatments. We ask that you be mindful of your noise levels and keep conversations to a minimum. The facility is a quiet space; cellphones must be shut off or set to silent before arriving and may be stored with any bags in our complimentary lockers.
Pre-Registration and Waitlist:
Please register for your classes online. You can do this up to 30 days in advance and up to 30 minutes before the class is scheduled to begin. Having a membership does not give priority over any other person, there is a limited class capacity. As a result, pre-registration is important!
Even if a class appears full, you are encouraged to add yourself to the waitlist. If you are wait listed for a class, please be mindful of your email or text messages. As cancellations are made the first name on the wait list gets automatically bumped into the class. Therefore, you should be signed up for notifications. Once you are added to the class from the waitlist, you become responsible for attending or cancelling. If you are wait listed and can no longer make it to class, it is your responsibility to leave the waitlist, so you don’t get added without being able to make it.
If you are waitlisted, consider showing up anyway! Sometimes we may have a last-minute opening, and if not, we can almost always fit you into the Salt Cave at the complimentary member price of $25 for adults.
*Please show up no later than 5 minutes before the class begins to guarantee your spot.
If there is no sign of you 5 minutes before the class, we reserve the right to give your spot to someone else who is wiatlisted and physically present and waiting.
Please make every attempt to arrive as early as possible.
You can cancel your class on our website or the MindBody app up to 4 hours before class to avoid being charged the No-Show fee. Please note that we will not accept phone or email cancellations.
If you miss the 4-hour window please Late-Cancel so we can do our best to fill your spot. This supports others by allowing them to get into class.
A No-Show Fee occurs when you are signed up for a class, and do not show up or you missed the late-cancellation window (4 hours before the start of the class). You may be subject to a $8 No-Show fee, and we will donate that money to the Canadian Halotherapy Association – at least this way it is still going towards a good cause.
For those who have an unlimited membership type – a No-Show fee will be charged to your card on file. Students with a multiple class pass: a single class pass will be forfeited from your account, but you will not be charged any additional fees.
Thank you for understanding, we are simply trying to be fair to everyone, without being wasteful with empty spaces.
If you don’t show up a few times, that’s okay, we are forgiving – we know sometimes life just happens. However, if we notice that this continues into a regular routine and you are obstructing others from enjoying a class; we’ll send you a notification, speak to you in person, and as a last resort block your login.
Arrive on Time:
Please note that class sign in starts 30 minutes before the class begins. The teacher will leave the desk 5 minutes before class begins. This may mean the door will be locked at that time. You must arrive before that so the class can start on time. This gives you just enough time to put down your things, fill up your water, and set yourself up in the Yoga room.
For the benefit of everyone in the class, teachers and other students, latecomers will not be permitted into the class once the teacher has entered the studio and the class has begun. Give yourself the appropriate amount of time to arrive considering traffic and weather.
Our goal is to hold space for as many of you as possible, in every single class we offer, without space going to waste unnecessarily. We always appreciate your feedback. This policy was created based on consideration and mindfulness of others.