Treatment, Cancellation and Refund Policies
Arrive Early And Begin Your Treatment In Our Salt Lounge:
For an enriched benefit to your relaxation, we strongly recommend you arrive 15-20 minutes before your scheduled treatment. Allowing yourself time to check in, complete any required consent forms; and begin the process of your holistic treatment with a complimentary cup of mineral water or herbal tea.
Before your arrival, we kindly remind you to please arrive fragrant free, and bring comfortable clothes along with a reusable water bottle.
*We hold the right to refuse entry if we notice any strong scents including: smoking, essential oils, perfumes/colognes, hair products, and scented lotions.
Some of our treatments range in temperature. While in the Healing Salt Cave® Halotherapy room you will be provided with a blanket as the temperature is cool. If you are using the Infrared Sauna, Therapeutic Salt Soak or Pink Salt Floatation you will be provided a complimentary bathrobe and one shower towel.
Basic amenities are available in each shower including Rabka Thermal SPA Body Wash, Shampoo and Body Balm. Feel free to bring any additional items such as a pair of flip flops, and change of clothes. We kindly ask that you refrain from bringing or using any scented-products at our facility with respect to other’s sensitivities to these fragrances.
*Lockers are available at the facility for valuables and small bags.
*Each additional towel used will be charged $2 plus tax.
We encourage you to disconnect from your phones and fully immerse your self into the healing treatment. As a mindfulness of others, the facility is a Quiet Zone, intended for therapy and relaxation please. Please make sure your mobile devices are turned off or on airplane mode, and your conversations are tuned to a minimum if necessary.
Eat a light snack 60-90 minutes before your treatment if you are spending a few hours with us. You will be going through a heavy detox and your body may start to feel hungry, so remember to drink plenty of water during and after your treatment(s).
For Best Results Avoid:
- Drinking caffeinated drinks 3-4 hours before your treatment
- If you wear contacts, bring a case, or take them out before your arrival
- Consuming high amounts of alcohol before floating
- Avoiding shaving or waxing the day of your float
Consult with a Physician if:
You suffer from any serious conditions that would prevent you from being exposed to high temperatures and/or the inhalation of salt. Please consider the following:
- Heart Disease
- Kidney Disease
- High/Low Blood Pressure
To Prevent contamination of the float:
Please understand that if you have/experience the following, we may prevent you from undergoing a Pink Salt Floatation:
- Large Open Wounds
- New Tattoos
- Recently dyed hair
- Uncontrolled Seizures
- Contagious Skin Conditions
The following require a $50 deposit (per treatment):Pink Salt Floatation, Therapeutic Bath Soak and/or Esthetic/RMT services. This will be asked when booking your appointment. Once you attend your session the balance minus $50 will be required at check-out.
In the case of a cancellation, you must notify the Healing Salt Cave at least 24 hours prior to your appointment. If you fail to notify/show-up to your treatment at the Healing Salt Cave, the $50 deposit will not be reimbursed.
REFUNDS OR EXCHANGE POLICY
All purchases made at the Healing Salt Cave are non-refundable & non-exchangeable after 10 days of purchase. Original receipt must be present, and item must be unused.